Family Navigator


To apply, email letter of interest and resume to Jeni McGuire, Fiscal and HR Director,




Job Category: Family Navigator
Program Assignment: Child & Family Assessment and Treatment Center
Position Title: Child & Family Assessment and Treatment Center Family Navigator      

Job Classification: Regular, non-exempt (salaried)

FTE: 1.0 FTE


Job Summary: The Child & Family Assessment and Treatment Center (CFATC) operates as a service of the Child Abuse Council within the Mississippi Valley Child Protection Center in partnership with local community medical and mental health systems/providers and substance use/abuse treatment centers. The purpose of the CFATC is to facilitate screening and assessment services to increase the identification and treatment of children and families who have been traditionally underserved in relation to the impact of trauma. As a key member of the CFATC, the Family Navigator receives referrals for service, administers an initial screening protocol, facilitates referral for services and conducts ongoing follow up/support for participant families and children.   


Work Site:  Primary location is Mississippi Valley Child Protection Center (MVCPC) in Muscatine, Iowa

Supervisor:  MVCPC Program Manager   

Essential Duties:

  • Serve as family advocate and collaborate closely with IDHS case managers assigned to each participant/ family. 

  • Assure access to services for the children and families.

  • Conduct screening and participate in feedback sessions following psychological/medical evaluations.   

  • Serve as the primary liaison between the child/family and the treatment team, ensuring that their needs are at the forefront of the planning process.   

  • Work with IDHS case managers to identify appropriate services, enroll the children and families in services, identify a medical home for the entire family, and decrease barriers that may exist to service access.   

  • As required; bridge between transitioning families, helping to provide psychoeducation regarding each child’s needs and work to integrate the current caregivers into the child’s treatment. 

  • Facilitate the completion of intake/screening instruments with families at time of enrollment. 

  • Administer follow-up assessments to families in the intervention group.

  • Engage families to build relationships, trust, and a working partnership toward fostering long-term success.

  • Collaborate with participant families to fulfill recommendations within their treatment plan.

  • Participate as a member of the transdisciplinary clinical team. 

  • Refer and follow up on participant referrals for services. 

  • Maintain service/client related files/documentation. 

  • Enter required service information into the programming databases system.

  • Mandated reporter for child/elderly abuse, neglect, and exploitation. 

  • Participation in on-going professional education and skill-development. 

  • Assume additional responsibilities as assigned. 


Additional Duties:

  • Maintain personnel records including time sheets, mileage and personal expenses.

  • Attend all Child Abuse Council staff meetings.

  • Participate in internal and external committees as appropriate.

  • Assist in general Child Abuse Council planning, public activities and fundraising, as appropriate.


Minimum Qualifications:

  • Bachelor’s degree in social work, or related field. 

  • Two years of human services field and/or case management experience preferred.

  • Knowledge of human growth and development, family systems, dynamics of child abuse and neglect and family violence.

  • Ability to embrace organizational goals and work in a team-oriented environment.

  • Commitment to and experience with working in a collaborative manner. 

  • Ability to develop and maintain effective personal and cross-systems relationships. 

  • Ability to adhere to professional boundaries and confidentiality requirements.

  • Strong organizational and time management skills.

  • Excellent written and verbal communication skills.

  • Proficiency within the use of computers/technology and Microsoft Office applications. 

  • Must be able to pass a background check, including criminal history, child abuse registry, sex offender registry and driving abstract. 

  • Must have a valid driver’s license, proof of insurance and be able to provide own transportation for outreach services along with local and regional training. 

  • Bilingual a plus, but not required.


Starting salary: $32,000

Download job description here


524 15th St.

Moline, IL 61265

We all have something we can give. Sometimes it's our financial resources. 

We are committed to quality programs, good stewardship and measurable results.

Logo for website.png

© 2020

Child Abuse Council

Privacy Policy